Terms of Service
1. Introduction
Welcome to Ovoserve. By purchasing any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Please review these terms carefully. If you do not agree with these terms, you should not use our services.
2. Content Restrictions
Ovoserve reserves the right to refuse service to anyone. Our services must be used for lawful purposes only. Transmission, storage, or presentation of any information, data, or material in violation of any applicable law or regulation is strictly prohibited.
Prohibited activities include, but are not limited to: copyright infringement, spamming, hosting malware or phishing sites, denial of service attacks, and hosting adult or child exploitation materials. Any violation will result in immediate termination of service without refund.
3. Billing and Payments
Invoices are expected to be paid by the due date specified on the invoice. If an invoice remains unpaid for 5 days after the due date, the service will be suspended until full payment is received. If the invoice remains unpaid for 30 days after the due date, the service will be permanently terminated and all associated data will be deleted from our servers.
4. Data Backup and Recovery
For Shared hosting plans, we perform weekly backups of user data. However, we strongly recommend that you regularly back up your data independently. For VPS and Dedicated servers, data backup is solely the customer's responsibility. Ovoserve does not perform automatic backups for VPS and dedicated environments.
5. Domain Registration & Renewals
Once a domain is registered or renewed, no refund is applicable. It is the customer's responsibility to ensure timely renewal of their domains. Ovoserve is not liable for any failure or delay in domain renewal.
6. Refund Policy
We offer a 7-day refund policy for Shared Hosting and VPS plans. Dedicated Servers and Domain Registrations are strictly non-refundable. Any violation of our Acceptable Use Policy will result in the denial of a refund request.
7. Uptime Guarantee
We strive to maintain a high level of uptime for our services. Any service interruptions or downtime caused by scheduled maintenance or events beyond our reasonable control will not count towards the uptime guarantee.
8. Modifications to Terms
Ovoserve reserves the right to modify these terms of service at any time. Any changes will be posted on our website and will take effect immediately upon posting. Your continued use of our services after any such changes constitutes your acceptance of the new terms.
9. Contact Us
If you have any questions about these terms of service, please contact us through our Support Portal or via email.
