1. INTRODUCTION
Ovoserve Web Services Private Limited is the company name, is committed to protecting and
respecting the
personal data that we hold. This privacy statement describes why and how we collect and use
personal data and
provides information about individuals’ rights. It applies to personal data provided to us, both
by individuals
themselves or by others. We may use personal data provided to us for the purposes described in
this privacy
statement or as made clear before collecting personal data.
Personal data is any information relating to an identified or identifiable living person. When
collecting and
using personal data, our policy is to be transparent about why and how we process personal data.
We process personal data for numerous purposes, and the means of collection, lawful basis of
processing, use,
disclosure, and retention periods for each purpose are set out in the relevant sections below.
The personal data that is provided to us is provided either directly from the individual
concerned, from a third
party acting on behalf of an individual, or from publicly available sources (such as but not
limited to internet
searches).
Where we receive personal data that relates to an individual from a third party, we request that
this third party
inform the individual of the necessary information regarding the use of their data. Where
necessary, reference
may be made to this privacy statement.
2. SECURITY :
We take the security of all the data we hold seriously. Staff are trained on data protection,
confidentiality and
security.
We have a framework of policies and procedures which ensure we regularly review the
appropriateness of the
measures we have in place to keep the data we hold secure.
All information you provide to us is stored on our secure servers.
Unfortunately, the transmission of information via the internet is not completely secure.
Although we will do
our best to protect your personal data, we cannot guarantee the security of your data
transmitted to our site; any
transmission is at your own risk. Once we have received your information, we will use strict
procedures and
security features to try to prevent unauthorised access.
3. DATA THAT WE HOLD :
3.1 Purpose :
This section highlights how Ovoserve Web Services Private Limited uses customer data. Customers
are individuals or organisations who purchase a product of ours. We provide services to
individuals as
well as organisations. The exact data held will depend on the services to be provided.
Where we engage with individuals, we may collect and process personal data in order to satisfy a
contractual or operational obligation. We request that individuals only provide the personal
data that is
required for us to fulfil our contractual or operational obligation.
3.1.1 Why do we process data?
Where data is collected it is used for a number of purposes, as follows;
Providing services to you.
Individual needs of our clients and to ensure that their needs are appropriately satisfied.
Administration. In order to manage and administer our business and services, we may collect and
process personal data. This may include (but is not limited to) maintaining internal business
records,
managing candidate and client relationships, administering candidate / client facing
applications.
Regulatory. In order for Ovoserve Web Services Private Limited to do what it does, we may from
time
to time be required to collect and process personal data in order to fulfil regulatory, legal or
ethical
requirements. This may include (but is not limited to) the verification of identity of
individuals.
3.1.2 What data is processed?
The data that is processed is dependent on the service that is being provided and on the
recipient of this
service. Services to customers. Personal data may include name, contact details, IP addresses,
business
address, job titles, credit card details and any other specifically relevant data.
3.1.3 How long do we hold data for?
We retain the personal data processed by us for as long as is considered necessary for the
purpose(s) for
which it was collected, there may also be occasions which will require data to be kept for
longer,
however this will typically be for legal purposes.
3.2 Business contacts
Business contacts are individuals or organisations who we use to provide a service on our behalf
or for
Ovoserve Web Services Private Limited. Personal data from our contacts, which covers both
potential
and prior customers, are held in our customer relationship management tool (CRM tool).
This information is entered into the system after contact is made between a staff member of
Ovoserve
Web Services Private Limited and an individual or a business contact individual.
3.2.1 Why do we process data?
Where personal data on business contacts is held, it is used for a number of purposes, as
follows;
3.2.2 What data do we hold?
Personal data that may be stored in the CRM tool includes, but is not limited to, name, email
address,
physical address, job title, and details of the communication between us.
3.2.3 How long do we hold data for?
We retain the personal data processed by us for as long as is considered necessary for the
purpose(s) for which it was collected.
3.3 Our people
We collect personal data for our people as part of the administration, management and promotion
of our
business activities.
Our staff handbook and partnership deed explain further how
personal data is held for our staff and
partners.
3.3.1 Applicants
Where an individual is applying to work for Ovoserve Web Services Private Limited, personal data
is
collected through the application process.
There are a number of purposes that personal
data for applicants are collected.
Employment. We process an applicant’s personal data
in order to assess their potential employment at
Ovoserve Web Services PVT LTD.
Administration and management. We may
also use this personal data in order to make informed
management decisions and for administration purposes.
Personal data collected for
applicants is held for as long as necessary in order to fulfil the purpose for
which it was collected, or for a maximum of one year where those purposes no longer become
necessary.
3.4 Suppliers
We collect and process personal data about our suppliers, subcontractors, and individuals
associated
with them. The data is held to manage our relationship, to contract and receive services from
them, and
in some cases to provide professional services to our clients.
3.4.1 Why do we process data?
Receiving goods and services. We process personal data in relation to our suppliers and their
staff as
necessary to receive the services.
Providing services to our clients. Where a supplier is helping us to deliver professional
services to our
clients, we process personal data about the individuals involved in providing the services in
order to
administer and manage our relationship with the supplier and the relevant individuals and to
provide
such services to our clients.
Administering, managing and developing our businesses and services. We process personal data in
order
to run our business, including:
managing our relationship with suppliers;
developing our businesses and services (such as identifying client needs and improvements in
service
delivery);
maintaining and using IT systems;
hosting or facilitating the hosting of events;
administering and managing our website and systems and applications.
Security, quality
and risk management activities. We have security measures in place to protect our and
our clients’ information (including personal data), which involve detecting, investigating and
resolving
security threats. Personal data may be processed as part of the security monitoring that we
undertake; for
example, automated scans to identify harmful emails. We have policies and procedures in place to
monitor the quality of our services and manage risks in relation to our suppliers. We collect
and hold
personal data as part of our supplier contracting procedures. We monitor the services provided
for
quality purposes, which may involve processing personal data. Complying with any requirement of
law,
regulation or a professional body of which we are a member. We are subject to legal, regulatory
and
professional obligations. We need to keep certain records to show we comply with those
obligations and
those records may contain personal data.
3.4.2 What data do we hold?
We will hold supplier’s names, contacts names, and contact details of suppliers.
3.4.3 How long do we hold data for?
We retain the personal data processed by us for as long as is considered necessary for the
purpose for
which it was collected. Data may be held for longer periods where required by law or regulation
and in
order to establish, exercise or defend our legal rights.
4. PEOPLE WHO USE OUR WEBSITE
When people visit our website, personal data is collected both through automated tracking and
interacting with
various forms on the website or apps (collectively referred to as the websites).
Personal data may be collected when individuals fill in forms on our websites or by
corresponding with us by
phone, e-mail or otherwise. This includes information provided when an individual register to
use our websites,
subscribe to our service, make an enquiry.
5. SHARING PERSONAL DATA
We will only share personal data with others when we are legally permitted to do so. When we
share data with
others, we put contractual arrangements and security mechanisms in place to protect the data and
to comply
with our data protection, confidentiality and security standards.
Personal data held by
us may be transferred to:
Fraud prevention agencies
Law enforcement or regulatory
agencies or those required by law or regulations Occasionally, we may receive
requests from third parties with authority to obtain disclosure of personal data, such as to
check that we are
complying with applicable law and regulation, to investigate an alleged crime, to establish,
exercise or defend
legal rights. We will only fulfil requests for personal data where we are permitted to do so in
accordance with
applicable law or regulation.
6. INDIVIDUAL’S RIGHTS
Individuals have certain rights over their personal data and data controllers are responsible for
fulfilling these
rights as follows:
Individuals may request access to their personal data held by us as a
data controller. Individuals may request us
to rectify personal data submitted to us or, where appropriate, contact us via the relevant
website registration
page or by amending the personal details held on relevant applications with which they
registered. Individuals
may request that we erase their personal data.
Where we process personal data based on
consent, individuals may withdraw their consent at any time by
contacting us or clicking on the unsubscribe link in an email received from us.
Individuals may have other rights to restrict or object to our processing of personal data and
the right to data
portability.
Individuals may request information about, or human intervention into, any
automated data processing that we
may undertake.
If you wish to exercise any of these rights, please send an email to
abuse[@]ovoserve.com.
7. COMPLAINTS
We hope that you won’t ever need to, but if you do want to complain about our use of personal
data, please send
an email with the details of your complaint to abuse[@]ovoserve.com. We will look into and
respond to any
complaints we receive.
8. DATA CONTROLLER AND CONTACT INFORMATION
If you have any questions about this privacy statement or how and why we process personal data,
please contact
us at abuse[@]ovoserve.com
9. CHANGES TO OUR PRIVACY STATEMENT
Updates to this privacy statement will appear on this website. This privacy
statement was last updated on
24/05/2018.