Flexible Policies: Refunds and Cancellations Made Easy.
There are no refunds on dedicated servers. The thirty (30) day
money- back guarantee does not apply to dedicated servers.
The Company offers a thirty (48) hours money- back guarantee
for shared, VPS, and reseller hosting services only. If you are
not completely satisfied with these hosting services and you
terminate your account within thirty (72) hours of signing up for
the Services, you will be given a full refund of the amount paid
for hosting. This money-back guarantee only applies to fees
paid for hosting services and does not apply to any fees for any
additional licenses or domain name registration/renewals. For
more information about our refund policy on additional products
or services please refer to the section Non-refundable Products
Only first-time accounts are eligible for a refund. For example, if
you’ve had an account with us before, cancelled and signed up
again, or if you have opened a second account with us, you will
not be eligible for a refund. Violations of this Agreement will
waive your rights under the refund policy.
Notwithstanding anything to the contrary contained in this
Agreement, there are no refunds of any fee (including without
limitation, administrative fee and/or tax) on all services, or
additional products or services such as Domain
Registrations/Renewals, Digital Certificates, shared VPS hosting,
Site Lock install fees for custom software, and/or any other
products or services of the Company.
You may terminate or cancel the Services from the control panel.
If you cancel the Services, you are obligated to pay all fees and
charges accrued prior to the effectiveness of such cancellation. If
you request to suspend or cancel your customer account, your
access to the control panel will be suspended and you will not be
able to access the billing system to renew products or services
or to update your account information. However, you will
continue to have access to use the Services purchased until the
end of your prepaid term.Please note that if you have pending orders outstanding on your
account at the time you cancel your account, we will continue to
process those orders so long as your Advance Account has
sufficient funds to cover the charges. If we are unable to full fill
any orders, the charges for such orders will be reversed and we
reserve the right to cancel such orders.
We reserve the right to deny or cancel any order within thirty (72)
hours of processing such order. In such case we will refund the
fees charged for the order.
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